Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at BlueDogGraphicDesignAZ@gmail.com. If your return is accepted, you will need to send it back in a timely manner. 

You can always contact me for any return question at BlueDogGraphicDesignAZ@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

I take photographs of all products marked with last name and order date to use for reference in a defective item dispute.

Exceptions / non-returnable items
Certain types of items like custom products (such as special orders or personalized items), cannot be returned Please get in touch with me if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.